WhatsApp Automated Message Templates.

Automated Templates in SuperLemon are pre-written messages that can be triggered automatically based on specific events in your ecommerce store. These templates are designed to simplify communication with your customers by sending timely and relevant messages. For example, you can set up templates to notify customers when their order is confirmed, shipped, or delivered. These messages can include important information such as order details, tracking numbers, and other updates. By enabling Automated Templates in SuperLemon, you can effortlessly keep your customers informed throughout their purchasing journey, saving you time and enhancing the overall customer experience.

Below are various types of automated template offered by SuperLemon:

Abandoned Cart Recovery 

Reach out to the individuals who left your website without completing their purchase after adding items to their cart. With SuperLemon, you can capture the attention of these website visitors and retarget them on WhatsApp through automated messages such as abandoned cart reminders. These messages aim to recover potential revenue by prompting users to complete the checkout process. Our platform has successfully helped our merchants recover over $1 million monthly by converting abandoned carts into successful orders. Setting up a template like the following for your store using SuperLemon takes just a few minutes.

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• Provides a call to action button in the message which makes it easy for customers to complete their purchase. The Call to action will take the user to the checkout page.
• Has short and attention-grabbing content that slowly drives the customer back to the checkout.
• Creates fear of missing out and nudges customers to complete the purchase. 
• Gives a discount offer to customers to incentivize them to take action.  

Order Confirmation Message 

Notify customers instantly on WhatsApp when an order is placed. cherish customers by sending order confirmation messages on their WhatsApp numbers.One major merit of sending an order confirmation message is that it removes unreliability from the minds of customers on whether the order was successful. This notification helps you build a good brand image and customers are updated with the actions they performed on your website. Here is a sample template. you can set up for your store using SuperLemon in just a few minutes:

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• Builds your business image and reliability for customers by clearly specifying order details.
• It’s just not a notification, it can initiate a conversation if customers have queries.
• Visually compelling which boosts confidence

Order Shipment

Notify customers on WhatsApp when an order is shipped. Sending shipping notifications as whatsapp messages is a smart way to notify customers as it will be viewed and absorbed quickly.  

Here is a sample template. you can set up for your store using SuperLemon in just a few minutes:

• Keeps customers updated with essential detail, including Order name, tracking link, etc 
• Visually compelling which boosts customer confidence.
• Initiates a conversation if customers have queries.
• Offers the option to up-sell other related products of the site

Cash on Delivery

Sent to customer for Cash on Delivery updates. Verify and confirm COD orders using WhatsApp. Message is sent immediately after a COD order is placed. Here is a sample template. you can set up for your store using SuperLemon in just a few minutes:

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• Builds customer trust
• Improve and ensure Order Success for COD orders.
• Ensure that the product is being received right before paying for it.
• Allow time to arrange cash

Payment Successful

Send a payment successful confirmation message as soon as a customer places an order on your store

Here is a sample template. you can set up for your store using SuperLemon in just a few minutes:

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• Assure the customer about the purchase.
• Acknowledgment of the payment 
• In case of any discrepancy order can be tracked by order id mentioned 
• Builts the trust of customer 

Order Cancellation

Confirm Order Cancellation by sending out messages to the customer along with canceled order details. Here is a sample template. you can set up for your store using SuperLemon in just a few minutes:

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• Improve customer satisfaction
• Customers are reassured by knowing what to expect.
• Protect Your Business
• Create Accountability

Automated Promotional Templates 

SuperLemon provides the ability to send automated promotional messages to your customers. You can enable these messages based on various events from the following list:These automated messages helps you get more business by getting customers to order again.

Cross Sell

Cross-sell your products by attracting your existing customers with a discount coupon code for their next order.

• Increasing customer loyalty 
• Invites customers to buy related or complementary items
• Cross-selling is a relatively low-lift way to increase revenue per customer.

Winback

Every business has lots of customers who have made purchases earlier and didn’t come back or not making purchases for a long time. So, you can now Win Back your old customers by reaching out to them on whatsapp. You can also give customers a discount coupon code for their next order.

• Attract Customers with Special Offers
• Retarget you inactive customers

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Feedback

Collect valuable feedback from your customers using whatsapp. Feedback message is sent 7 days after the customer’s last order.

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