Please note that some of our services are facing an intermittent issue today and we are working hard to get everything up and running. Sorry for the inconvenience caused.
We are facing issue in sending Automated messages for abandoned cart template messages. We are working on resolving this. Apologies for the inconvenience caused. Appreciate your patience.
Yes, we offer a free plan with all the basic features of the Plus plan, but limited upto 500 chat button clicks per month.
When a visitor on your store clicks on our WhatsApp chat button, it is counted as 1 chat button click.
Yes, all paid plans come with a 7-day free trial. You can cancel any time before that, and you will not be charged. However, this does not apply to usage-based charges.
You can switch freely between plans whenever you wish. Upgrade to any paid plan, or downgrade to the free plan from the 'Pricing' page any time.
Usage based charge in the Automated plan means you are billed only if an automated message is successfully sent to your customer's WhatsApp number.
No, we do not levy any setup fees or other one-time charges.
You can cancel your subscription by going to the 'Pricing' page and downgrading to the Free plan. Alternatively, you can uninstall the app to cancel.
You will be moved automatically from your current Ultimate plan to the new Ultimate plan without any additional charges. However, upon renewal of your plan, you will have to pay $14.99 per month to continue with the Ultimate plan.
SuperLemon offers two solutions. One is for stores to deploy a readily available plugin on their Shopify stores. The second is an API based solution for developers working on a Shopify store development.
Both solutions are appropriate for all businesses. The cases where you may find WhatsApp API not a right fit for your business are:1. If you are a store owner without sufficient coding skills, then WhatsApp API is not for you. 2. Similarly, small store owners may not find WhatsApp API fitting if they can't hire a professional coder.
Any business with a coding expert or anybody with coding skills can use WhatsApp Business API.
Please remember we also have a deployable solution that we can install without the need for any coding skills. So, if you don't have a coding expert, then use our ready-to-deploy solution.
You can downgrade from paid trial or paid plan anytime. You just need to go to the 'Pricing' page and downgrade. After downgrading from a paid plan, you can enjoy a Free plan forever.
SuperLemon is completely GDPR friendly. We don't store the data of our clients or the data of their customers without proper consent. We ensure that data is stored in an encrypted way.
+1 is considered as a neutral number worldwide. Our thousands of customers benefit with a +1 number sending their messages. The chances of their approval are always greater than any other country code.
We use +1 as a common number for all our merchants everywhere. And so, if we will use your brand name or logo, that’ll reflect for all of our other merchants too. So, we cannot use your brand name and logo.
For sending automated messages, you need only a WhatsApp API number. Not all numbers can be converted to a WhatsApp API number. So, you cannot send messages from your own number.
However, you can get a new number and apply for WhatsApp approval.
Most shoppers leave the sites without purchasing due to a lack of proper information. Shoppers need answers to more than just the information shared on a product page. They try to find answers from an online support agent.
A WhatsApp Chat app like SuperLemon for Shopify helps you address your customers' queries at all times. It even allows you to reach out to people who have left your site directly through WhatsApp.