Messaging limits determine the maximum number of business-initiated conversations each phone number can start in a rolling 24-hour period. These limits do not apply to user-initiated conversations. A business-initiated conversation starts when the first message is delivered to a customer and ends 24 hours later.
There are four messaging limit levels:
Where can I check the Messaging Tier of my WhatsApp?
Once you have your WhatsApp Business API created on Superlemon, you can go to “My WhatsApp” section of Superlemon & Check the Tier Limit.
Each time you initiate a new conversation with a unique customer WhatsApp will determine if your limit should be increased. This determination is based on the following criteria:
If you meet all conditions, WhatsApp will increase your messaging limit immediately.
Messaging limits - Exampl
* If the 500th conversation is initiated at 3pm (for example), the messaging limit is increased at 3pm the following day (i.e. 24 hours later).
* If the 500th conversation is initiated at 7pm (for example), the messaging limit is increased at 7pm the following day (i.e. 24 hours later).
Each time you initiate a new conversation with a unique customer WhatsApp will check your phone number quality rating. If the rating has been Low for the last 7 days, WhatsApp will immediately decrease your messaging limit by one level.