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Shared Team Inbox Features

Shared Team Inbox is a modern solution to help you manage all incoming/two-way messages on your Business WhatsApp number in an easy and accessible way. It helps businesses to deliver personalized and uninterrupted customer services. It provides quick access to chats based on criteria that will help the agents to prioritize their work.

The dashboard provides visibility to the number of chats attended by agents on a daily/monthly basis and other conversation and productivity metrics to identify the gaps and thereby finding measures to remove the shortcomings to improve performance and ultimately customer satisfaction

Features of Shared Team Inbox: 

  • Manage multiple WhatsApp business API numbers
  • Manage Two-way conversations with your customers
  • Setup auto reply & quick reply messages
  • Multiple team members use a shared inbox to respond to customers
  • Round-robin allocation of incoming customer conversations
  • Dashboard with unlimited agents
  • Detailed reporting of support conversations
  • Assign the Roles to the Team members 

Shared inboxes are a better choice in the growing phases of your business. They serve the purpose of letting multiple team members log in and work on responding to customers without the high overheads. Get your Shared Team Inbox now: