What are Automated Templates ?

WhatsApp Automated Message Templates.

Superlemon provides a great feature for Shopify stores where we read various events from Shopify and trigger communications to customers when these events happen. As a store owner you just need to go and enable these Automated message templates and rest everything will be done automatically by Superlemon. Please refer to this link to see how to enable automated templates.

Below are various types of automated templates.

Abandoned Cart Recovery 

Get to those people who left your website just after adding items to cart and didn’t complete the purchase.

Super Lemon helps you capture website visitors & retarget them in Whatsapp with automated messages like abandoned carts to recover revenue . You can send reminders to these users to complete the checkout process. We have helped 50K+ merchants to generate additional $150 million by simply converting abandoned carts into successful orders.

Here is a sample template. you can set up for your store using SuperLemon in just a few minutes:

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• Provides a call to action button in the message which makes it easy for customers to complete their purchase. The Call to action will take the user to the checkout page.
• Has short and attention-grabbing content that slowly drives the customer back to the checkout.
• Creates fear of missing out and nudges customers to complete the purchase. 
• Gives a discount offer to customers to incentivize them to take action.  

Order Confirmation Message 

Notify customers instantly on WhatsApp when an order is placed. cherish customers by sending order confirmation messages on their WhatsApp numbers.One major merit of sending an order confirmation message is that it removes unreliability from the minds of customers on whether the order was successful. This notification helps you build a good brand image and customers are updated with the actions they performed on your website. Here is a sample template. you can set up for your store using SuperLemon in just a few minutes:

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• Builds your business image and reliability for customers by clearly specifying order details.
• It’s just not a notification, it can initiate a conversation if customers have queries (Can be done very well with the “engage” plan of Superlemon.) 
• Visually compelling which boosts confidence

Order Shipment

Notify customers on WhatsApp when an order is shipped. Sending shipping notifications as whatsapp messages is a smart way to notify customers as it will be viewed and absorbed quickly.  

Here is a sample template. you can set up for your store using SuperLemon in just a few minutes:

• Keeps customers updated with essential detail, including Order name, tracking link, etc 
• Visually compelling which boosts customer confidence.
• Initiates a conversation if customers have queries. (Can be done seamlessly with “engage” plan of Superlemon)
• Offers the option to up-sell other related products of the site

Cash on Delivery

Sent to customer for Cash on Delivery updates. Verify and confirm COD orders using WhatsApp. Message is sent immediately after a COD order is placed. Here is a sample template. you can set up for your store using SuperLemon in just a few minutes:

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• Builds customer trust
• Improve and ensure Order Success for COD orders.
• Ensure that the product is being received right before paying for it.
• Allow time to arrange cash

Payment Successful

Send a payment successful confirmation message as soon as a customer places an order on your store

Here is a sample template. you can set up for your store using SuperLemon in just a few minutes:

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• Assure the customer about the purchase.
• Acknowledgment of the payment 
• In case of any discrepancy order can be tracked by order id mentioned 
• Builts the trust of customer 

Order Cancellation

Confirm Order Cancellation by sending out messages to the customer along with canceled order details. Here is a sample template. you can set up for your store using SuperLemon in just a few minutes:

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• Improve customer satisfaction
• Customers are reassured by knowing what to expect.
• Protect Your Business
• Create Accountability

Automated Promotional Templates 

SuperLemon provides the ability to send automated promotional messages to your customers. You can enable these messages based on various events from the following list:These automated messages helps you get more business by getting customers to order again.

Cross Sell

Cross-sell your products by attracting your existing customers with a discount coupon code for their next order.

• Increasing customer loyalty 
• Invites customers to buy related or complementary items
• Cross-selling is a relatively low-lift way to increase revenue per customer.

Winback

Every business has lots of customers who have made purchases earlier and didn’t come back or not making purchases for a long time. So, you can now Win Back your old customers by reaching out to them on whatsapp. You can also give customers a discount coupon code for their next order.

• Attract Customers with Special Offers
• Retarget you inactive customers

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Feedback

Collect valuable feedback from your customers using whatsapp. Feedback message is sent 7 days after the customer’s last order.

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• Communicate More Efficiently
• Good Customer experience
• Understand nature in your customers.
• Quick resolution

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